NIX, a global supplier of software engineering and IT outsourcing services, is looking for a
Tech Support Engineer (L1-L2)
About the Project
- We’re looking for a hands-on IT support specialist to keep our team running smoothly — from onboarding new hires to resolving day-to-day technical issues. If you enjoy helping people, working with hardware, and bringing order to a fast-paced IT environment, this role is for you.
Receive, triage, and resolve tickets via the help desk system in line with SLA and priority guidelines.
Diagnose and fix hardware and software issues on laptops and peripherals.
Prepare workstations for new employees — device setup, account provisioning, and corporate software installation.
Maintain asset records and document solutions in the knowledge base.
Communicate with users in English and Hungarian, both written and verbal.
Escalate complex incidents to L3 with thorough documentation when needed.
1+ year of experience in IT support.
Confident working with Windows 10/11, Linux like Ubuntu, MacOS.
Basic networking knowledge (TCP/IP, DNS, VPN).
Native Hungarian speaker with English proficiency at B2 level or above.
Experience with help desk ticketing systems.
Familiarity with MDM/RMM tools.
Experience with Active Directory / Azure AD.
CompTIA A+, ITIL certification.
Experience in a multicultural work environment.
Knowledge of Ukrainian or Russian.
NIX is a global supplier of software engineering and IT outsourcing services
NIX teams collaborate with partners from different countries. Our specialists have experience in developing innovative projects from ecommerce to cloud for some of the largest companies in the world, including from the Fortune 500. The teams are focused on stable development of the international IT market, business, and their own professional skills.
Internet Services and Software
Logistic
Healthcare
E-commerce
Education
Finance and Banking
What we offer
- Competitive compensation packages.
- Stable employment, based on a full-time employment contract.
- Mentoring program and professional development plan.
- Private health insurance (Medicare Сlinic).
- AYCM sport pass, providing discounts at various sports facilities in Hungary.
- Interesting tasks and diverse opportunities for developing your skills.
- Free training courses.
- Participation in internal and external thematic events, technical conferences.
- A spacious office in the heart of Budapest (13th district).
- All necessary devices and tools for your work.
- Friendly, motivating atmosphere.
- Active corporate life.
Become a part of NIX team
